乐言科技

Leyan Technology is a Chinese technology company that provides artificial intelligence-driven software-as-a-service solutions specifically designed for the e-commerce industry. The company’s core offerings include a suite of AI-powered tools that automate customer service, marketing, workflow management, and voice interaction for online retail businesses. One of its primary products is an intelligent customer service chatbot named “Leyu Zhushou” (乐语助人), which handles real-time customer inquiries across multiple e-commerce platforms. The chatbot can automatically respond to common questions, manage order status inquiries, process returns and refunds, and guide customers through purchase decisions. It operates around the clock, ensuring that businesses can maintain continuous customer engagement even during peak traffic events such as promotional campaigns or holiday sales. Another product, “Lejiaoke” (乐销客), serves as a customer intelligence and marketing automation system. It analyzes shopper behavior, segments audiences, and triggers personalized marketing campaigns via messaging or email, aiming to increase conversion rates and repeat purchases. For internal operations, Leyan offers “Feisuo RPA” (飞梭RPA), a robotic process automation tool that automates repetitive administrative tasks such as order processing, inventory updates, and ticket management. This reduces manual labor and allows human agents to focus on more complex issues. The company also provides an intelligent outbound calling system called “Intelligent Voice Calling” (智能外呼), which uses natural language processing to conduct automated voice conversations for tasks like order confirmation, delivery notification, customer satisfaction surveys, and marketing follow-ups. This tool supports scenario-based dialog