Cekura

Cekura is an automated quality assurance platform specifically designed for voice AI and chat AI agents. It provides end-to-end testing and observability for conversational artificial intelligence systems, enabling developers, product managers, and quality engineers to simulate user interactions before deployment, monitor live conversations in production, and continuously improve agent performance based on intelligent feedback. The tool allows users to launch test suites within minutes rather than weeks. It supports pre-production simulations across a diverse set of personas, which means testers can create user profiles with different accents, speech patterns, vocabularies, and intents to cover a wide range of real-world scenarios. During these simulations, Cekura evaluates how well the AI agent follows instructions, makes correct tool calls, adheres to conversation flows, and handles edge cases such as interruptions, ambiguous queries, or out-of-domain requests. In production, Cekura passively monitors actual calls or chat sessions without interfering with the user experience. It identifies deviations from expected behavior, such as incorrect responses, failure to escalate to a human agent when needed, or violation of business rules. The platform then aggregates these observations into actionable reports, highlighting specific conversation turns where the agent underperformed and suggesting improvements. One of the key features is the library of thousands of pre-built test scenarios. These scenarios cover common use cases across industries like customer support, healthcare, banking, retail, and telecommunications. Users can also create custom scenarios tailored to their own agent’s domain, by defining the dialogue structure, expected outcomes, and success criteria. The