Chaport

Chaport is a customer messaging platform designed to centralize and streamline all communication between businesses and their website visitors or customers. At its core, Chaport provides a live chat widget that can be embedded directly into a website, allowing support or sales teams to engage with visitors in real time. The chat interface supports rich media, file sharing, and canned responses to speed up common replies. Beyond standard live chat, Chaport enables businesses to connect multiple communication channels into one unified inbox, including email, Facebook Messenger, Telegram, Viber, and other popular messaging apps. This multi-channel aggregation means agents can handle all conversations from a single dashboard, eliminating the need to switch between different apps or platforms. Chaport also includes a built-in chatbot builder that uses a visual drag-and-drop interface. Users can create automated conversation flows for common tasks such as qualifying leads, answering frequently asked questions, collecting contact information, or routing inquiries to the correct department. The chatbot can be set to trigger based on visitor behavior, time on page, or specific URLs, allowing for targeted engagement. For more complex scenarios, the chatbot supports branching logic and integration with third‑party APIs, enabling actions like checking order status or booking appointments. Another key component is the knowledge base feature, which allows businesses to create a self‑service portal of articles, FAQs, and guides. When a customer asks a question in the chat, Chaport can automatically suggest relevant knowledge base articles, reducing the need for direct agent intervention. Agents can also easily insert articles into their replies. The knowledge base is fully searchable