ChatBees

ChatBees is an AI-powered customer support automation platform that helps businesses reduce ticket resolution time by up to 52% through intelligent ticket handling and knowledge management. The system works by first building Knowledge Graphs directly from historical tickets in popular ticket systems such as HubSpot. These Knowledge Graphs capture relationships, patterns, and common solutions across past support interactions, enabling the AI to understand context and provide accurate responses to new inquiries. Users can connect their support and sales pipelines to different data collections, allowing the platform to segment knowledge by team, product line, or customer segment. The entire installation process for integrating with HubSpot requires only a few clicks, making setup straightforward for existing HubSpot users. Beyond ticket data, ChatBees allows organizations to train a private AI model on their internal knowledge bases. Supported sources include PDFs and DOC files, web-based help centers, Notion pages, Confluence spaces, and Google Drive documents. The platform periodically scans and updates the AI with new information from these sources, ensuring the system stays current without manual intervention. Once trained, the AI can automatically respond to customer tickets by referencing both historical ticket data and internal documentation, providing agents with suggested responses or resolving tickets entirely on its own. The system is designed to handle high volumes of support requests by prioritizing tickets based on urgency and relevance. It can also escalate complex issues to human agents when the AI determines that human judgment is required. For teams that use multiple platforms, ChatBees organizes different ticket sources and knowledge bases into "collecti