Clearstep

Clearstep is an AI-powered clinical navigation platform designed to help hospitals and health systems optimize how patients access care. Currently trusted by over 300 hospitals and health systems, Clearstep serves more than 12.7 million patients by acting as an intelligent brain that coordinates patient journeys from initial symptom assessment through scheduling and follow-up. The platform is composed of six distinct AI modules that work together to triage patients, optimize appointment scheduling, automate call center operations, and streamline care coordination across the entire health system. The core functionality begins with a symptom assessment chat, where patients describe their health concerns in natural language. For example, a patient experiencing frequent headaches and dizziness for a week can enter the chat, and Clearstep’s AI asks clarifying questions about the headache type (throbbing, pressure, or sharp), associated symptoms, duration, and severity. Based on the responses, the system provides a clinical triage recommendation – directing the patient to the appropriate level of care, such as self-care advice, a primary care visit, an urgent care center, or an emergency department. This reduces unnecessary emergency visits and ensures that patients with serious conditions receive timely attention. Beyond triage, Clearstep’s platform integrates with existing health system infrastructure to optimize scheduling. The AI agents automatically match patients with the right provider, the nearest facility, and the most suitable appointment slot, taking into account provider availability, patient preferences, and clinical urgency. This reduces wait times and no-show rates. For call centers, Clearstep automates routine inquiries such as appointment changes, prescriptio