Crisp

Crisp is a customer support platform designed to help businesses manage and automate their interactions with customers across multiple communication channels. Its core functionality centers around an omnichannel inbox that aggregates messages from live chat, email, social media, and other messaging apps into a single interface, enabling support teams to respond from one place without switching between tools. The platform includes AI-powered agents that can handle common customer inquiries autonomously, such as answering frequently asked questions, routing tickets to the right department, or escalating complex issues to human agents. These AI agents can be customized through workflows that define specific triggers, actions, and responses, allowing businesses to tailor automation to their unique support processes. For example, a workflow can automatically detect a customer’s language, provide a greeting, and offer relevant help articles before a human agent joins the conversation. Beyond automation, Crisp provides a traditional help desk with ticketing systems, knowledge base management, and CRM integrations. The chat widget can be embedded directly into a website, enabling real-time conversations with visitors. The platform also supports proactive messaging, where businesses can send targeted messages based on user behavior, such as offering assistance after a visitor spends a certain amount of time on a pricing page. Analytics and reporting tools give teams visibility into response times, customer satisfaction scores, and agent performance. Crisp offers a flat pricing model per agent, which simplifies cost structure compared to per-seat or per-contact pricing. It is used by over 10,000 companies of various sizes, from small startups to larger enterprises, to reduce supp