Droxy

Droxy is a platform designed for businesses to create, deploy, and manage artificial intelligence agents that handle customer interactions across multiple communication channels. The core functionality revolves around building AI agents that can be trained on a company’s website content, product catalog, and internal knowledge base, enabling them to answer customer questions, provide support, and guide purchasing decisions in real time. The platform supports four primary agent types. The Website Agent can be embedded directly into a company’s website and responds to visitor inquiries instantly, reducing the need for human support staff during peak hours or after business hours. The Phone Agent handles incoming voice calls, understands natural language questions, and either resolves the issue autonomously or routes complex cases to a human representative. The Messaging Agent integrates with popular messaging platforms such as WhatsApp, Facebook Messenger, SMS, and live chat widgets to maintain continuous conversation threads and follow-up automation. The Commenting Agent monitors social media posts, blog comments, and forum discussions to detect customer questions or mentions, then replies with accurate information drawn from the company’s knowledge base. A key feature is automated lead collection. The AI agents can identify when a visitor shows purchase intent, capture their contact details, and directly populate them into a CRM system or send notifications to the sales team. This process happens without manual intervention, ensuring no potential customer is missed even when the business is closed. The platform also offers smart product recommendations: based on the conversation context, customer browsing history, and previously asked questions, the agent can suggest re