Glean

Glean is a work artificial intelligence platform that connects directly to an enterprise’s internal data sources, enabling employees to search, find, create, and automate tasks across the organization. At its core, Glean provides an AI-powered assistant that understands the context of a user’s role, projects, and recent activity, allowing it to surface relevant information from documents, messages, code repositories, customer relationship management systems, and other business applications. Unlike general-purpose search engines, Glean indexes proprietary company content—such as wikis, internal knowledge bases, spreadsheets, email threads, design files, and meeting notes—and returns answers that are personalized and permission-aware, ensuring sensitive data is only visible to authorized users. The platform also supports AI agents that can take action on behalf of employees. For example, an engineering team can use Glean to debug code by having the agent scan recent commits, error logs, and documentation to suggest fixes. Customer support agents can automate incident resolution: the agent pulls ticket history, past solutions, and product updates to propose a response or escalate to the right person. Sales teams can review account records, surface competitive intelligence, and generate follow-up emails without switching between tools. Human resources professionals use Glean to automate new-hire setup by gathering required forms, training materials, and team introductions. IT staff can patch compliance issues by having the agent check system configurations against policy rules and recommend updates. Glean’s search function goes beyond simple keyword matching; it employs natural language understanding and machine learning to interpret complex queries like “What was the root