National Environmental Complaint Platform

The National Environmental Complaint and Reporting Platform is an official online service operated by the Ministry of Ecology and Environment of the People's Republic of China, designed to collect public tips about pollution incidents and ecological damage across the country. Citizens can file reports about illegal wastewater discharges, excessive exhaust emissions, industrial noise disturbances, solid waste dumping, and radioactive contamination through a structured online form. When submitting a complaint, users provide the name and exact address of the suspected violator along with a detailed factual description of the pollution activity, with the option to attach photographs and video clips as supporting evidence. The platform features a progress tracking system where complainants enter their case number and password to check the current handling status, including whether the report has been received, transferred to a local bureau, or formally resolved with enforcement action. A dedicated feedback section lets members of the public submit broader suggestions for improving the national environmental governance framework. This digital channel works in tandem with the 12369 environmental hotline and the grassroots petition system, forming a multi-tiered mechanism for civic participation in ecological protection. The platform is maintained by the information technology division of the Ministry of Ecology and Environment and represents a key government initiative to expand public oversight of industrial compliance with environmental protection laws.