Niia

Niia is an AI-powered receptionist purpose-built for salons, spas, and beauty businesses, operating directly through WhatsApp. It functions as a fully automated booking assistant that can handle reservations, rescheduling, and customer inquiries in any language, without requiring a human staff member to be present. The system integrates with the salon’s existing calendar and appointment management tools, allowing it to check real-time availability, confirm slots, and send booking confirmations and reminders automatically. Customers interact with Niia through a natural chat interface on WhatsApp, as demonstrated by the sample conversation where a client asks for a haircut on Saturday at 4 PM, and Niia instantly checks the schedule, offers a specific stylist (Maya), confirms the booking, and records it in under 40 seconds—even at 11:47 PM, well outside normal business hours. This 24/7 availability means salons can capture late-night inquiries, holiday requests, and weekend messages that would otherwise be missed, directly converting them into confirmed appointments. Niia also supports multi-language communication, enabling salons to serve clients who speak different languages without needing a multilingual receptionist. The system is designed to be set up in less than 24 hours and requires no credit card to start; users only need to connect their WhatsApp Business account. Once live, Niia continuously learns from interactions, improving its understanding of the salon's specific services, promotion details, and frequently asked questions. Beyond simple booking, it can handle rescheduling: if a client wants to move an appointment, Niia checks the new time slot, updates the calendar, and sends a confirmation. It also sends automated reminders the night before to reduce no-sh