Omnisend Ecommerce Marketing Platform

Omnisend is an email and SMS marketing automation platform specifically built for ecommerce businesses, trusted by over 150,000 online stores worldwide. Founded in 2014 and headquartered in London, the platform delivers an average return on investment of 79 dollars for every dollar spent, with ratings of 4.8 out of 5 on Shopify App Store, 4.8 on WordPress, 4.6 on G2, and 4.5 on BigCommerce. The platform offers unified email, SMS, and push notification campaigns from a single interface, with pricing up to 35 percent lower than Klaviyo for comparable feature sets, including free migration completed within 5 days. The Omnisend AI engine automatically generates email copy, predicts optimal send times for each subscriber, and creates AI-driven audience segments based on browsing behavior and purchase patterns. Key features include a drag-and-drop campaign builder with brand asset management, automation workflows for welcome series, abandoned cart recovery, post-purchase follow-ups, and win-back campaigns, as well as high-converting signup forms and popups with no coding required. Advanced segmentation allows targeting by browsing behavior, purchase history, engagement level, and predicted churn risk. The platform integrates with over 200 ecommerce tools including Shopify, Shopify Plus, BigCommerce, WordPress, WooCommerce, Wix, and Shoplazza. Customer support operates 24 hours a day, 7 days a week with an average response time of 4 minutes, earning multiple Stevie Awards for customer service excellence. Notable customers include Salomon Japan, where CRM specialist Maria Nakazono credits the intuitive interface and Shopify integration for sustained growth. The platform also provides multi-store account management for agencies managing multiple client stores.