Presto

Presto is a technology company that provides artificial intelligence-driven automation solutions specifically designed for drive-thru restaurant operations. The core product is a voice AI system that handles customer orders at the drive-thru lane, replacing or assisting human staff with real-time speech recognition and natural language processing. The system is trained to understand various accents, dialects, and menu variations, allowing it to accurately capture orders even in noisy environments. Once an order is taken, it is directly sent to the kitchen display system and the point-of-sale (POS) system, reducing manual entry errors and speeding up the process. Presto’s automation can handle entire ordering conversations, from greeting the customer to confirming the order and suggesting upsells based on menu data and customer history. This reduces the need for multiple employees to staff the drive-thru window, lowering labor costs while maintaining or improving service speed. The system also integrates with existing restaurant hardware, such as headsets, microphones, and order confirmation screens. Beyond order taking, Presto’s platform includes analytics and reporting tools that track metrics like average order time, conversion rate of upsell suggestions, and customer satisfaction scores. Managers can use these insights to adjust menu boards, promotions, or staffing schedules. The company claims over 15 years of experience in the restaurant industry, and its solution is deployed across hundreds of drive-thru locations in the United States. Presto’s automation is designed to handle peak hours, high-volume traffic, and complex orders with multiple customizations. It also supports multiple languages for bilingual markets. The system learns over time from each interaction