Reamaze Customer Support Platform

Reamaze is a unified customer support and helpdesk platform that combines email, live chat, social media, and knowledge base management for growing businesses. Founded in 2012 by Jack Wang and Paul Yau, Reamaze is headquartered in Berkeley, California. The company was acquired by GoDaddy in 2021. Reamaze serves thousands of businesses and positions itself as a lightweight alternative to Zendesk and Intercom, particularly popular with ecommerce and SaaS companies. Key features: shared inbox: manage customer conversations from email, live chat, SMS, Facebook, Instagram, Twitter, and WhatsApp in one unified inbox. Assign conversations, add internal notes, and use canned responses. Live chat: real-time chat widget for websites. Proactive messages, offline forms, and automated greetings. Track visitor activity and page history. Knowledge base: build a public help center with articles, FAQs, and guides. Article suggestions auto-appear when customers start typing in chat. Categorize articles and track views. Automation: create rules to auto-assign, tag, route, and respond to conversations. Escalation rules and SLA management. Auto-responders for common questions. Contact management: unified customer profiles showing conversation history, order data, and custom attributes. Integration with Shopify and WooCommerce for order visibility. Customer satisfaction: CSAT surveys after conversation resolution. Track and analyze satisfaction trends. Team collaboration: mention teammates in internal notes. Shared drafts and collision detection (see who is viewing a conversation). Reporting: dashboards for conversation volume, response time, resolution time, agent performance, and customer satisfaction. Tags and custom fields for filtering and segmentation. Integrations: Shopify, WooCommerce, Slack, Zapier, Segment, Google Analytics, Facebook, Instagram, Twitter. Mobile-responsive web app. JavaScript. Proprietary.