Robofy

Robofy is an artificial intelligence platform designed to automate customer support, booking management, and lead generation for businesses operating across multiple physical locations. The system deploys specialized AI agents that handle routine customer interactions through a company’s website and WhatsApp channel, reducing the need for human intervention while maintaining consistent service quality. The platform offers three primary agent types: the Booking Agent, the Support Agent, and the Lead Agent. Each agent is trained to understand context and respond naturally, enabling them to manage tasks such as scheduling appointments, answering frequently asked questions, resolving common issues, and capturing visitor information for sales follow-up. For multi-location service brands—such as restaurant chains, hotel groups, salon and spa networks, wellness clinics, and healthcare providers—Robofy provides a unified interface to handle inquiries that vary by location. The Booking Agent can check real-time availability across multiple sites, confirm reservations, and send automated reminders. The Support Agent resolves customer complaints, tracks order statuses, and provides troubleshooting guidance without transferring to a live person. The Lead Agent engages website visitors, qualifies them with predefined questions, and forwards promising leads to the appropriate sales team. The platform integrates deeply with existing business workflows. It can connect to external calendars, point-of-sale systems, and customer relationship management tools to synchronize data and avoid double-booking or missed appointments. The AI agents are customizable: businesses can define their own response templates, set business hours, and specify which queries should be escalated to human staff.