Sweepr

Sweepr is a digital customer care platform specifically designed for telecommunications service providers, enabling them to deliver carrier-class, reliable, and intelligent customer support across multiple digital channels. The platform orchestrates subscriber journeys through a hybrid agentic engine that combines the flexibility of artificial intelligence with the robustness required by large-scale telecom operations. Instead of merely deflecting customers to self-service options, Sweepr prioritizes genuine issue resolution, reducing the need for human intervention while maintaining high satisfaction levels. The system integrates seamlessly with all major digital care channels, including mobile apps, web portals, live chat, interactive voice response (IVR) systems, and messaging platforms. By unifying these touchpoints under a single interface, service providers gain full visibility and control over every subscriber interaction. Sweepr’s agentic engine analyzes each customer’s context, device status, service history, and real-time network data to deliver personalized, step-by-step guidance that resolves problems quickly—from billing inquiries and plan changes to technical troubleshooting for broadband, TV, or mobile services. One of the platform’s core strengths is its ability to prevent unnecessary calls to contact centers. According to the data provided, Sweepr has helped service providers prevent nearly 400,000 calls, achieve a 58% seamless digital containment rate, and unlock over $15 million in operational efficiency. Subscriber engagement also improved by 66%, indicating that customers actively use the digital care tools rather than abandoning them. This is achieved through intelligent routing, proactive notifications, and contextual help that appears exactly whe