Twilio Communications API

Twilio is a customer engagement platform that empowers developers to build communication capabilities into applications through APIs for messaging, voice, email, and authentication. The platform powers conversations in the AI era through Conversation Relay, Conversation Memory, Conversation Intelligence, and Conversation Orchestrator products that enable both human and AI agent interactions. Core capabilities include programmable SMS and MMS messaging, WhatsApp Business API, RCS messaging, voice calls with global reach, email delivery through SendGrid (acquired in 2018 for 2 billion dollars), user verification through Twilio Verify with passkey support, and customer data unification through Segment (acquired in 2020 for 3.2 billion dollars). Twilio has been recognized as a Gartner Magic Quadrant Leader for Communications Platform as a Service four consecutive times, and is also a leader in Omdia Universe and IDC MarketScape CPaaS reports. Enterprise customers include IBM (30 percent increase in product adoption), Toyota (13 percent reduction in after-call work), Lyft (30 million weekly interactions), Resy (21 million plus messages monthly), and Delivery Hero (60 percent fewer escalations). Founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis, the company is headquartered in San Francisco and processes billions of API calls daily across its global infrastructure.