TWT

TWT is a free AI-powered customer support platform designed for global teams to manage customer interactions across multiple channels. The platform integrates live chat, ticketing, remote assistance, and audio/video calls into a single interface, allowing support agents to handle inquiries, troubleshoot issues, and collaborate in real time. Users can initiate conversations with website visitors through a customizable chat widget, automatically capture visitor details, and route tickets to the appropriate team members based on workload or expertise. The ticketing system supports priority levels, status tracking, and internal notes, enabling teams to follow up on unresolved issues without losing context. Remote assistance features include screen sharing, co-browsing, and file transfer, which help agents diagnose problems visually and guide customers step-by-step. Voice and video calls are built in, supporting one-on-one or group sessions with recording capabilities for quality assurance or training purposes. The platform uses AI to automate common responses, suggest relevant knowledge base articles, and predict customer intent based on conversation history. It also provides a shared inbox where all incoming messages from email, social media, and chat are consolidated, reducing the need to switch between tools. For team collaboration, agents can use internal chat, assign tasks, and set escalation rules to ensure no query is left unanswered. The analytics dashboard tracks metrics such as response time, resolution rate, customer satisfaction scores, and conversation volume, with export options for reporting. TWT offers a 14-day free trial with no credit card required and unlimited conversations during the trial period, making it accessible for small to medium-sized businesse