Vocca

Vocca is a voice AI platform designed specifically for healthcare communication, handling patient phone calls, appointment bookings, reminders, and follow-up tasks around the clock without human intervention. The system integrates directly into existing practice workflows, acting as an AI receptionist that answers incoming calls from patients, understands natural language queries in multiple languages (including English and French, as indicated by bilingual content), and responds appropriately to schedule, reschedule, or cancel appointments. It can also automate outbound reminders to reduce no-show rates. The AI is trained on medical terminology and can handle specialty-specific contexts such as radiology, dentistry, anesthesiology, cardiology, gynecology, general medicine, multi-specialty clinics, and hospitals. Each specialty may have unique call scripts, consent requirements, or scheduling rules, and Vocca adapts to those without requiring manual intervention. The system operates 24/7, ensuring that patients can reach the practice at any time, even outside office hours, and receive immediate assistance instead of being placed on hold or directed to voicemail. For practices with high call volumes, the AI can manage multiple simultaneous calls, scaling automatically during peak periods. The platform also logs all interactions and provides analytics on call patterns, patient demographics, and frequently asked questions, which can help practices optimize their operations. Vocca integrates with common practice management systems and electronic health record platforms to sync appointment data in real time. This eliminates duplicate booking errors and ensures that the patient’s visit is recorded correctly. The AI voice receptionist can also handle patient intake by collecti