Weave

Weave integrates with Truelark to offer an AI-powered virtual receptionist system designed for healthcare practices and service-based businesses. This system automatically handles missed calls by initiating real-time, interactive text conversations with callers through SMS or web chat. When a practice misses an incoming call — which can account for 20–30% of total calls — the AI receptionist immediately sends a follow-up text message that mimics natural human conversation, allowing the caller to respond, ask questions, or request appointments without waiting on hold or leaving voicemail. The AI can understand patient intents, answer common queries about hours, services, or location, and guide callers to book appointments directly via text or through the practice’s website. All interactions occur around the clock, so patients can engage at any hour, including nights, weekends, and holidays. The platform also provides a live chat widget for the practice’s website, enabling visitors to start conversations instantly. These automated workflows reduce the number of abandoned calls — 75% of callers who are not reached never call back — ensuring no potential revenue is lost. The system integrates with existing practice management software and scheduling tools, automatically syncing appointment slots and updating calendars in real time. Practice staff receive alerts and transcripts of every AI conversation, allowing them to review, intervene, or escalate complex cases when needed. The AI continuously learns from past interactions to improve accuracy in understanding regional dialects, medical terminology, or specific practice protocols. For the practice, this means fewer administrative burdens on front-desk personnel, reduced stress from constant phone interruptions, and more pr