Yuma AI

Yuma AI is a purpose-built artificial intelligence platform designed specifically for ecommerce businesses, particularly those operating on Shopify and using common helpdesk systems. It deploys AI agents that automate customer service, sales, social media interactions, and live chat functions, allowing online stores to handle a high volume of customer inquiries without needing to increase their support team size. The AI agents are trained to understand product catalogs, order histories, return policies, and shipping details, enabling them to resolve common tickets such as order status inquiries, cancellation requests, refund processing, and product recommendations. Yuma AI claims to automate up to 89% of customer experience (CX) tasks, with a first response time of under one minute. This rapid response is achieved through real-time analysis of customer messages and contextual understanding gleaned from the connected helpdesk and Shopify data. The platform supports multilingual communication around the clock, ensuring that international customers receive consistent support in their preferred language. Beyond basic support, Yuma AI also assists with sales by identifying upsell and cross-sell opportunities during conversations, such as suggesting complementary products or offering discounts to retain customers. It integrates with social media channels and chat widgets, allowing brands to manage all customer touchpoints from a single interface. Merchants can deploy Yuma AI with zero engineering effort—a simple connection to the store’s helpdesk and Shopify account starts the automation process. The platform provides a free 30-day trial, and a free CX audit to analyze current support performance and identify areas for improvement. Yuma AI has processed over five million tick