Freshworks Customer Software Suite

Freshworks is a cloud-based customer engagement software company that provides customer support, CRM, IT service management, and marketing automation tools. Founded in 2010 by Girish Mathrubootham (CEO) and Shan Krishnasamy (CTO) in Chennai, India, the company is headquartered in San Mateo, California. It went public on Nasdaq in November 2021 (ticker: FRSH). The company has raised over $500 million in funding and serves over 60,000 customers including Bridgestone, ChargePoint, HTC, and TeamViewer. Key products: Freshdesk: an omnichannel customer support and helpdesk ticketing system. Manage customer queries from email, phone, chat, social media, and web portals in a unified inbox. Features include ticket assignment, SLA management, automated workflows, canned responses, satisfaction surveys, and analytics. Freshservice: IT service management (ITSM) platform following ITIL best practices. Includes incident management, problem management, change management, asset management, release management, and a service catalog with self-service portal. Freshsales: a full-featured CRM (also called Freshworks CRM and Freshmarketer) with contact management, deal pipeline tracking, email tracking, phone integration, AI-based lead scoring, and marketing automation including email campaigns, behavioral tracking, and website personalization. Freshchat: modern messaging software for customer engagement via web chat, WhatsApp, Apple Business Chat, Facebook Messenger, and LINE. Freshmarketer: marketing automation and conversion optimization. Freshcaller: cloud-based phone system (cloud PBX) for sales and support teams with call routing, IVR, call recording, and analytics. Freshsurvey: NPS and CSAT survey tools. Freddy AI: AI-powered assistant for automating tasks and providing insights across all products. Integrations with 1,000+ apps. Ruby/JavaScript. Proprietary.