Incident IO

This all-in-one AI platform for on-call management, incident response, and status pages is built for fast-moving engineering teams, with a PagerDuty Rescue Program offering white-glove migration, contract buyout, and 99.99-percent reliability SLA for Enterprise customers. The four core product pillars cover the complete incident lifecycle. On-call provides effortless scheduling with intelligent noise reduction powered by AI to cut unnecessary pages, alongside a mobile app, alerting, and on-call trend analytics. Response runs incidents end-to-end with deep Slack and Microsoft Teams integration, featuring Scribe AI for automatic incident timeline construction, workflow automation, and a centralized Catalog for team context. AI SRE investigates issues autonomously, identifies failing pull requests, suggests remediation steps, drafts fix pull requests, and drafts customer communications while engineers sleep. Status Pages provide transparent, automated customer communication to reduce inbound support and maintain trust during outages. The foundation layer includes Catalog for contextual service and team data at fingertips, Workflows for consistent process automation at scale, Insights for trend analysis and noise reduction, and over 100 integrations connecting Datadog, Grafana, PagerDuty, Sentry, Prometheus, Slack, and Teams. Recognized with five G2 badges, enterprise customers include Netflix, which found the incident management platform and partner it always needed, Etsy which turned incident response into a superpower, Skyscanner which regained confidence in its response processes, Vanta which reduced hours spent on manual processes, Intercom which migrated from PagerDuty and Atlassian Status Page in weeks, and WorkOS which gained confidence to declare more incidents proactively. The annual sev0 conference brings together the incident response community. The company is legally incorporated as Pineapple Technology Ltd.