Kapture

Kapture is a customer experience platform that leverages artificial intelligence to automate and enhance support operations across multiple industries, including retail, banking and financial services (BFSI), travel, and consumer durables. The platform is built around agentic AI agents capable of understanding, acting, and resolving customer queries autonomously without human intervention. One of its core offerings is self-serve functionality, which allows businesses to resolve up to 90% of customer inquiries instantly. This feature uses AI to deliver timely, accurate, and tailored support, freeing human agents to focus on complex issues. The self-serve system covers common questions such as order status, product information, return policies, and account management, providing consistent answers across channels. For voice interactions, Kapture provides AI agents for voice support. These low-latency voice agents can be deployed in under ten minutes for both inbound and outbound calls. They handle natural language conversations, detect customer intent, and execute actions such as processing refunds, scheduling appointments, or updating account details. The voice agents are designed to work with existing telephony infrastructure and support multiple languages, making them suitable for global enterprises. Beyond voice, Kapture offers AI agents for non-voice support channels. These agents automate interactions on Email, WhatsApp, Instagram, Facebook Messenger, and other messaging platforms. They can understand multimedia attachments (images, PDFs, screenshots), extract relevant information, and respond with context-aware replies. For example, a customer sending a photo of a damaged product via WhatsApp can receive an automated replacement request without talking to a human. T