NewOaks AI

NewOaks AI is a voice-first artificial intelligence agent designed to function as a human-like phone call assistant that handles lead generation, appointment booking, and customer communication across multiple channels. The core product is an AI calling assistant named Sarah, who operates 24/7 and engages in natural, real-time conversations with prospects and customers. The system is capable of making outbound calls to schedule appointments, follow up on leads, and conduct sales conversations, while also answering inbound calls to resolve inquiries. It integrates with SMS, phone, website live chat, WhatsApp, Instagram, Facebook Messenger, and email, allowing businesses to manage all customer interactions from a single interface without needing separate tools or teams for each channel. The AI agent is grounded in a knowledge base that contains the business’s specific information—such as product details, pricing, availability, and FAQ—so it can provide accurate, contextually relevant answers without hallucinating or inventing facts. This knowledge base can be customized and updated as needed. The platform also includes features for generating text copy, integrating images, creating avatars for the agent, and even writing code snippets for custom integrations. For engagement and sales optimization, the agent can boost conversion rates by proactively engaging website visitors, following up on abandoned carts, and sending personalized messages across channels. In practice, businesses use NewOaks AI to automate the entire appointment booking process: the AI calls leads or receives calls, understands their needs, checks availability, and books appointments directly into the business’s calendar. It can also handle rebooking, cancellations, and reminders via SMS or email. Across