Numa

Numa is an artificial intelligence platform specifically designed for automotive dealerships, focusing on transforming how sales, service, and business development center (BDC) departments handle customer interactions. The system operates through a centralized Smart Inbox that aggregates all communication channels—phone calls, text messages, emails, and online chat—into a single interface. Within this inbox, Voice AI and AI Agents work alongside human staff to automate routine tasks and enhance responsiveness. For sales departments, Numa automatically books test drive appointments, follows up on leads, and sends personalized reminders to customers. The AI can detect when a potential buyer has questions about financing or vehicle availability and either answers those questions directly or routes the conversation to a sales representative with full context. In service departments, the platform schedules maintenance appointments, confirms arrivals, and sends status updates during repairs. It also proactively reaches out to customers when their vehicle is ready for pickup or when a recall notice is issued. One of the core capabilities is catching customer satisfaction index (CSI) issues before they escalate. The AI monitors conversations for signs of frustration—such as repeated complaints, long wait times, or unresolved service requests—and flags them for immediate human attention. This allows dealerships to address problems quickly, improving CSI scores. The system also handles post-service follow-ups, asking customers for feedback and resolving any lingering concerns. Numa’s AI Agents are trained on dealership-specific workflows, including inventory management, pricing, and service history. They can access the dealership’s database to provide accurate information about v