PagerDuty

PagerDuty is a leading end-to-end incident management platform that uses AI agents to automate operational toil, helping enterprises ship faster, resolve smarter, and sleep better. Trusted by 70 percent of the Fortune 100, customers include FOX, Zoom, Spotify, Twilio, TUI, and Cox Automotive. The platform features multiple AI agents: SRE Agent handles and fixes incidents automatically, Scribe Agent records incident response processes, Shift Agent manages intelligent scheduling, and Insights Agent provides smart analytics. According to a Forrester Total Economic Impact study, PagerDuty delivers 59 percent reduction in operational disruptions and 27 percent improvement in team productivity. The platform offers 750 plus integrations connecting Slack, IDEs, and other development tools. Customer success stories include SAP achieving 30 percent faster response times and 25 percent fewer responders, Cloudflare reducing mean-time-to-action from minutes to seconds, and Ryanair automating 25,000 jobs daily with 90 percent reduction in audit time. Recognized in CRN AI 100 and G2 Best Software Products 2025, PagerDuty processes over 12 billion events per year and has managed nearly one billion incidents, making it a core infrastructure component for modern digital operations management at enterprises worldwide.