Stylo

Stylo is a specialized artificial intelligence assistant designed to operate within the Zendesk customer support platform. It integrates directly into every Zendesk ticket, where it reads the customer’s message, analyzes the context, identifies the core problem, and then generates a draft reply that agents can review and paste into the ticket with minimal editing. The primary function is to reduce the time agents spend composing responses, allowing them to handle more tickets without sacrificing quality. Stylo’s reply generation respects the brand’s unique voice and tone. Administrators can configure the assistant to follow specific style guidelines, such as formality level, vocabulary choices, and signature formats. This ensures that every automated draft feels consistent with the company’s existing customer communication standards. Beyond basic drafting, Stylo offers a suite of apps that extend its capabilities. One notable integration is with Shopify. When an agent works on a ticket related to an order, Stylo can pull order information, product details, and shipping status directly from Shopify. This contextual data makes the generated replies more accurate and personalized, reducing the need for agents to switch between tabs or copy-paste information manually. For voice interactions, Stylo Voice transcribes phone calls into text, then applies the same AI analysis to score the call’s effectiveness and generate a summary. The summary highlights key topics, customer sentiment, and any action items. The Scores app then measures metrics like resolution rate, customer satisfaction, and agent compliance with internal processes. These insights help teams identify training needs and improve overall ticket handling. Knowledge base management is another area where Stylo provid